A proud moment...

A large part of our work for those with a visual impairment, whether that is classed as legally blind or partially sighted, takes place in cooperation with local councils, charities, and institutions. We work with a number of local councils and businesses across the UK, ensuring that they are aware of the technology available to help out any blind or visually impaired employees they may have.

We have been working closely with Liverpool City Council in this respect, and received this fantastic review from Julie Napier, Project Officer, that we certainly had to share:

"My experience with sight and sound this year has been brilliant.  It all began when I needed to purchase a new PC.  My old one just wasn't working properly any more, probably due to age, and the rather temperamental operating system.  It was windows vista.

Basically, the whole process was incredibly easy.  I rang sales and spoke to Karl Brealey.  He asked me exactly what I wanted – and got it for me! I mean, my every whim and requirement's been catered for.  My new pc was built, tailor-made, for me!

And it doesn't end there! Oh, certainly not! Often, when you buy something, they promise you the earth in after-sales support, but the one thing you want they can't, or won't do.  Not so this time.  I needed some help accessing my new printer's user manual.  Eamon from tech support sent me a link that afternoon.  They'll also remote in to the system with me if I get in a mess, hold my hand as I scrabble in cyberspace, and pull me out again.  I haven't used that part yet, but I'm sure I will one day. 

Not only did Karl do virtually all the paperwork for me in the sale, he came all the way to my house and set it all up with me.  We had a lovely time, and I was really quite sad when he had to go. 

I bought my previous PC from a mainstream supplier.  I had to.  My original pc was struck by lightning during a thunderstorm and the modem was melted.  It was an insurance claim.  Maybe for the ordinary, mainstream Mr. and Mrs. normal that's fine.  But if you need a few extra special bits, like support with assistive technology, that's a non-starter for them.  It's not their fault.  They're just not trained for it because they rarely come across it.  Their answer to most things was: "Click on the blue square at the top of the screen, madam."  When "madam" explained that "madam" didn't have enough vision to see the afore mentioned blue square -.  The silence was deafening. 

I just adore using my new things.  I haven't been able to use the printer as much as I'd like because we need to relocate our wifi router.  We've had a roof leak, and the only place I can get a signal for the printer is in the kitchen.  Printing on the worktop is not, perhaps, the best idea.  No.  I'll wait until the room's all sorted out and redecorated.  That won't be long now.  I've had a little go on it though.  It's ever so fast and the print quality's brilliant. 

To conclude, then, it's top marks in my book for Sight & Sound.  I won't be going anywhere else in the future.

'Bye"

Julie Napier, Project Officer - Liverpool City Council

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