Customer Service

  • SHIPPING & DELIVERY

    Shipping and Delivery is the charge for Internet order processing, item selection, packaging, transport and handling. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and Delivery is subject to change and will be determined at the time of order. 

    We aim to deliver all merchandise by the Next Working Day, this assumes that orders are placed before 14:00 (GMT). Orders placed late on Friday or over the weekend will not be processed until the following Monday. Additional charges may accrue on Priority, Overnight and International shipping if multiple attempts are made for delivery. 

  • RETURNS & REPLACEMENTS

    We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unwanted or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the original packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 28 days of receipt of merchandise. 

    RETURNING MERCHANDISE BY MAIL/COURIER

    Please call 01604 798070 and select Option 1 to speak to a Customer Service representative, stating the reason for the return, you will then be given an RMA number (return merchandise authorisation).  Please note the RMA number on the address label, failure to do so may cause delays once the item(s) have been received.  It is advised that item(s) returned are done so via Royal Mail Signed for service, Royal Mail Special Delivery or other courier service.  

    Please allow 10 to 14 days for the processing of your return.

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