DSA Warranty and Support

How to request Support

If you have received your equipment through Sight and Sound Technology you are covered with a manufacturer’s warranty, technical support and insurance service. This is to help you with any issues that you have with your hardware or software for the duration of your course. Sight and Sound’s dedicated technical support team are available Monday to Friday from 9am to 5pm. You can contact them by phone or email on 01604 798070 (option 3) or support@sightandsound.co.uk.

Technical support will assist with problems with your hardware (covered under warranty), accidental damage and theft (covered under insurance) and all other software related problems.

If you have any problems at all, the first thing to do is give us a call and we will talk things through with you. Using remote software we can access your desktop to fix your problem. We will get you up and running as quickly as we can.

Sight and Sound Technology Ltd cannot accept liability for faults covered by misuse or malicious damage.

If your equipment needs to be repaired under your DSA warranty, you will be asked to read a set of repair terms and conditions, and confirm agreement in writing.

Your Equipment – How to keep your Anti-Virus up to date

If you have Windows 7 – You will be using Microsoft Security Essentials

Microsoft Security Essentials is a new, free consumer anti-malware solution for your computer. It helps protect against viruses, spyware, and other malicious software. It’s available as a no-cost download for Windows XP SP2 and higher, Windows Vista, and Windows 7.

  • Comprehensive protection—Microsoft Security Essentials helps defend your computer against spyware, viruses, worms, Trojans, and other malicious software.
  • Easy to get, easy to use—Because Microsoft Security Essentials is available at no cost, there’s no registration process that requires billing or personal information collection. It installs after a quick download and Genuine Windows validation and then stays automatically up-to-date with the latest protection technology and signature updates.
  • Quiet Protection—Microsoft Security Essentials doesn’t get in your way. It runs quietly in the background and schedules a scan when your computer is most likely idle. You only see alerts when you need to take action.

A green icon means that the security status of your computer is good. Microsoft Security Essentials is up -to- date and is running in the background to help protect your computer against malware and other malicious threats. When your computer has an issue that requires your attention, the look of the Microsoft Security Essentials home page changes based on the issue. The status pane turns either yellow or red depending on the situation, and an action button appears in a prominent location on the page with the suggested action.

A yellow icon means that status is fair or potentially unprotected and that you should take some action, such as turning on real-time protection, running a system scan, or addressing a medium-severity or low-severity threat.

A red icon means that your computer is at risk and that you must address a severe threat to protect it. Click the button to take the recommended action and Microsoft Security Essentials will clean the detected file and then do a quick scan for additional malicious software.

If you have Windows 8 – You will be using Microsoft Defender

Windows Defender is anti-spyware software that’s included with Windows and runs automatically when it’s turned on. Using antispyware software can help protect your computer against spyware and other potentially unwanted software. Spyware can be installed on your computer without your knowledge any time you connect to the Internet, and it can infect your computer when you install some programs using a CD, DVD, or other removable media. Spyware can also be programmed to run at unexpected times, not just when it’s installed.

Windows Defender offers two ways to help keep spyware from infecting your computer:

  • Real-time protection.‍‍ Windows Defender alerts you when spyware attempts to install itself or to run on your computer. It also alerts you when programs attempt to change important Windows settings.

  • Scanning options. You can use Windows Defender to scan for spyware that might be installed on your computer, to schedule scans on a regular basis, and to automatically remove anything that’s detected during a scan.

When you use Windows Defender, it’s important to have up-to-date definitions. Definitions are files that act like an ever-growing encyclopedia of potential software threats. Windows Defender uses definitions to alert you to potential risks if it determines that software detected is spyware or other potentially unwanted software. To help keep your definitions up to date, Windows Defender works with Windows Update to automatically install new definitions as they’re released. You can also set Windows Defender to check online for updated definitions before scanning. For information about keeping your definitions up to date and how to manually download the latest definitions, see Keep Windows Defender definitions up to date.

  • Open Windows Defender by clicking the Start button Picture of the Start button. In the search box, type Defender, and then, in the list of results, click Windows Defender.

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