Get “Can’t reach this page” or “This site can’t be reached” error when trying to access a Home Annual license of JAWS®, Fusion®, or ZoomText®

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  • Get “Can’t reach this page” or “This site can’t be reached” error when trying to access a Home Annual license of JAWS®, Fusion®, or ZoomText®

Problem

While accessing a Home Annual license using one of the portal links contained in an email you received from the Freedom Scientific SW Licensing Team, you may encounter a web page error indicating that this page can’t be reached. This could happen whether selecting the link called This is for my own use or This is for someone else.

If this happens, antivirus or security software (such as Symantec’s Messaging Gateway) on the workstation, network, or email infrastructure could be invalidating the links to prevent security breaches.

For example, the security software might insert _NoClick before .com so that the URL looks like https://portal.freedomscientific_NoClick.com/ instead of https://portal.freedomscientific.com.

Solution

One solution is to ask your system’s administrator to add *.freedomscientific.com to their security software’s white list.

Another solution is to activate the link in the email, navigate to the address bar in your web browser, and then delete the characters in the URL that make it invalid. Refresh the page.

You should now be able to access your purchased software license.

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