What do I do when JAWS® or Fusion® will not work with a Focus Braille display after using Windows 10 Narrator®?

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  • What do I do when JAWS® or Fusion® will not work with a Focus Braille display after using Windows 10 Narrator®?

Problem

You will experience an issue in Windows 10 after running Narrator if Narrator is set up to access your Braille display. After shutting down Narrator, a Braille message appears, “BRLTTY stopped,” which is normal. But now, JAWS, Fusion, or any other screen reader will not be able to communicate with the Braille display. This problem may occur with many brands or models of Braille displays.

Unfortunately, Narrator does not release access to the Braille display port even when it is not being used. Microsoft has been made aware of the issue and we are awaiting a permanent solution from them.

In the meantime, the only workaround is to remove Narrator’s Braille support. After doing this, your Braille display will not work while using Windows Narrator. But you can now use your Braille display with other screen reader software such as JAWS or Fusion.

Solution

Steps for removing Narrator’s Braille support:

  1. Press WINDOWS Key+I to open Settings.
  2. Press the TAB key once to enter the list box, and then use the RIGHT ARROW key to move to Apps and then press the SPACEBAR to select it. Windows Apps & Features will open by default.
  3. Navigate to Optional Features by pressing the TAB key, and press ENTER to activate the link.
  4. Navigate to the list box by pressing the TAB key.
  5. Accessibility Braille Support will likely be the first optional feature in the list, but if it is not, use the DOWN ARROW key to navigate to it.
  6. Press the ENTER key to expand the Accessibility Braille Support feature and reveal the actions that can be taken.
  7. Navigate to the Remove button and then press the ENTER key. The feature Accessibility Braille Support, will almost immediately disappear and will be removed.
  8. Close JAWS or Fusion.
  9. Physically disconnect and reconnect your Braille display from the USB port. This should cause Windows to install the Windows driver for the attached Braille display.
  10. Restart JAWS or Fusion.

If the Braille display still does not work, the LibUSB-1.0 driver might still be installed even after Narrator’s Braille support is removed. Follow the steps below to correct this and install your Focus Braille display’s driver.

  1. Keep your Braille display connected.
  2. Open Device Manager.
  3. Press the TAB key to navigate to the devices tree view.
  4. Press the DOWN ARROW to navigate to (LibUSB) (WinUSB) devices, and then press the RIGHT ARROW to expand it.
  5. Press the DOWN ARROW once to focus on LibUSB-1.0: Freedom Scientific Focus Blue.
  6. Press the DELETE key. A dialog message opens.
  7. Press the SPACEBAR to check the box titled, “Delete the driver software for this device”.
  8. Select the Uninstall button.
  9. After the uninstall process finishes, there is a small chance that a message will appear to restart the computer. If so, restart the computer as recommended. If not, simply unplug the Braille display, wait 5 seconds, then plug it back in.

At this point, the Freedom USB driver should reappear in the Device Manager when you open it and JAWS should again output to your Braille display.

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