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Repair Terms

Please find below our Terms and Conditions.

Please read these in full as they contain important information about how your repair or refund will be handled.

Returning your Equipment

  • The unit must be securely packaged in a box, with enough packaging material such as bubble wrap or scrunched-up newspaper to ensure the unit does not move around in the box. We, nor the courier, will be held responsible for any damage in transit due to poor packaging.
  • Please send the power adapter along with the unit. Do not include any other accessories such as laptop cases, cables, or USB memory sticks, unless requested.
  • For a computer-based system, we advise that data should be backed up before the unit is sent to us. Sight and Sound Technology cannot be held liable for any data loss due to hardware failure.

Courier collections

You have the option to return the device to us yourself or we can arrange a courier collection for you.

If a courier has been arranged by Sight and Sound Technology:

  • Our courier DPD will collect your package on your preferred weekday. We cannot request a specific time of day for a collection or delivery.
  • DPD will automatically send you an email (and text message if you have provided a mobile telephone number) on the day of collection, giving you a one-hour time slot for the collection. DPD will arrive within this time slot.
  • If the given time slot or day is not suitable for you, you will have the opportunity to change this through a link in the email or text message.
  • If you do not receive this message on the day of the collection, please advise us before 11:30am so we can check on the progress of the collection.
  • When the courier arrives at your address, they will put their own identification sticker onto the box. There is no requirement to label or address the box yourself.

Unsuccessful collections (beyond the control of Sight and Sound Technology or our appointed courier company) may result in a £10 charge being raised to cover any costs incurred in rearranging the collection.

Refunds

The below terms and conditions apply for products being returned for a refund, including those being returned to then be replaced with another product.

If you are returning a product to us for a refund it must be returned to us in a resalable condition (including all original packaging) and within 30 days of receipt of delivery.

If it is out of the 30 days return period no refund will be issued, unless it is beyond repair and a replacement cannot be provided.

If there is any wear or tear or damage to the device (including packaging) the refund may be refused or a 15% restocking fee will be charged.

Services fees such as delivery or collection will not be refunded.

This does not affect your statutory rights.

Repairs

If your device develops a fault after 30 days of receipt, then it will be repaired.

After 30 days of receipt replacements will only be issued where a repair is not possible and refunds will only be issued where a repair and a replacement is not possible.

Non-Warranty Repairs

For non-warranty repairs, the following charges apply:

£94.90 for courier, initial inspection, including 1 hour labour.

£75 per additional hour labour.

Any additional costs for parts and labour will be quoted before going ahead with the repair.

Non-warranty repair costs will be applicable in the following circumstances:

  • If the issue is caused by physical damage. For instance, damage sustained in transit, cracked screens, or water damaged and physically dropped items will not be covered under warranty.
  • Damage caused by third-party parts (including power adapters).

Loan devices

On occasion we may be able to provide a loan device for the duration of a repair. (NB we only have a very limited selection). If this has been arranged it must be returned promptly to Sight and Sound Technology once the repaired device has been returned.

Devices must be kept in the condition they were received in. Failure to do this may result in a charge for repair or replacement.

Please return the device in the packaging it was supplied with including any charging cables.

Before returning a computer based device please ensure you back up any files stored locally. Where applicable all devices will be wiped on return.

Data Protection Statement

The Information you provide to Sight and Sound Technology Limited (“the AT Provider”) is personal data and shall be held by the AT Provider in accordance with it’s obligations under the Data Protection Act 1998. Your personal data may be transferred to carefully selected third parties for audit purposes, which are for the legitimate business purposes of the AT Provider.

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